SATROBOT: ThinkSmart helped SATROBOT to build AI Based solution for troubleshooting network complaints and audit the entire network which helped in improvement of Resolution Efficiency.

Key Contribution

• Reduced customer complaint turnover time and provided the possible solution for Internet issues with accuracy.
• Addressed solution for both Leased Line as well as Broadband connections.
• Standardizing the level of the processing the complaint request.

Benefits

• 50% drop in customer end unidentified tickets.
• Simplified feasibility checks for customer connectivity requirement.
• Faster response to customer.
• Improvement in RE (Resolution efficiency).
• Minimizing the field intervention.
• Reduction in MTTR (mean time to resolve) – 15 min reduction per ticket.
• Improvement in customer satisfaction due to first call resolution.
• Increase in customer satisfaction level.